Quality and safety

Because the satisfaction and safety of our guests is our top priority, we supplement the established, internationally recognised quality system with our comprehensive Happy Holiday Guarantee.

Happy Holiday Guarantee
The Happy Holiday Guarantee defines the extensive services which are considered the mandatory standard in all 52 of our Familotels. From safety, to the quality of the accommodation and equipment through to childcare, catering and hospitality - the requirements are high and are continually inspected with the greatest care.

Schöne Ferien Garantie

With the “OK für Kids” seal of quality, the Deutsche Kinderschutzbund [DKSB - German Child Protection League] and the TÜV NORD honours child-friendly services and products. The Familotel group was the first hotel cooperation in Europe to acquire this certification, back in 2002.

TÜV Nord

The Swiss seal of quality assurance for tourism was recognised as the first international quality scheme in Europe in 2007. The concept is divided into three levels: Level 1 focuses on the quality of service, level 2 includes an assessment of the management quality and level 3 requires a comprehensive quality management system.

Schweizer Q-Siegel

15 German states currently back the ServiceQualität Deutschland mark. The three-stage internal quality management system is set up to assure quality of service in Germany as a tourist destination and to encourage cooperation between the different industries.

Deutsche Service Qualität

The quality scheme, which was developed by the Hungarian tourist board with active involvement of the national hotel association, has now proven itself successfully on the market for the last three years and also enjoys a growing international reputation.

Hungarian Tourism Quality Award

In all Familotel hotels

  • All-inclusive meals for children
  • Free childcare, min. 35 hours per week
Find your Familotel
Happy Holiday Guarantee

Do you have questions about our services or to book? We will advise you personally. Contact us.

+49 8075 91490

Free catalog